Welcome to FinLoom. By accessing or using our platform at finloom.io (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
FinLoom is a financial management software platform that provides inventory tracking, freelance business management, financial planning and analysis tools, pricing intelligence, and AI-powered financial analysis features (collectively, the "Service"). The Service is operated by FinLoom LLC, a Pennsylvania limited liability company ("FinLoom," "we," "us," or "our").
You must be at least 18 years old and capable of entering into a binding agreement to use this Service. By creating an account, you represent that you meet these requirements.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete registration information. You must notify us immediately of any unauthorized use of your account.
4.1. Free Trials and Promotional Offers. From time to time, FinLoom may offer free trials, discounted promotional pricing, or other special offers ("Promotional Offers"). Each Promotional Offer is governed by additional terms specific to that offer, which we publish separately at finloom.io/offer-terms. Promotional Offers may include eligibility restrictions, time limits, conversion-to-paid behavior (including automatic billing of a payment method on file at the end of a trial), and one-redemption-per-customer limits. By redeeming any Promotional Offer, you agree to its specific terms in addition to these Terms. We reserve the right to modify or terminate any Promotional Offer at any time; customers who have already enrolled will continue under the terms as enrolled.
4.2. Paid Plans. Subscription fees are billed in advance on a monthly or annual basis depending on your selected plan. All fees are non-refundable except as required by law.
4.3. Cancellation. You may cancel your subscription at any time through your account settings. You have two options: (a) cancel immediately, which takes effect at the end of your current billing period, and you retain full access until then; or (b) schedule a future cancellation date, in which case billing continues at your current rate until that date and your access remains uninterrupted, giving you time to transition to another service. No partial refunds are issued for unused portions of a billing cycle.
4.4. Price Changes. We may change subscription pricing with at least 30 days advance notice. Continued use after a price change constitutes acceptance.
You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to any part of the Service; (c) interfere with or disrupt the Service; (d) upload viruses, malware, or harmful code; (e) use the Service to transmit spam or unsolicited communications; (f) reverse engineer, decompile, or disassemble any portion of the Service.
6.1. Ownership. You retain all ownership rights to the data you enter into the Service ("Your Data"). We do not claim ownership of Your Data.
6.2. License Grant. You grant us a limited, non-exclusive license to use, store, process, and display Your Data solely to provide and improve the Service.
6.3. Data Export. You may export Your Data at any time using the export features within the Service. Upon account closure, you may request a copy of Your Data by contacting us.
6.4. Data Security. We use commercially reasonable measures to protect Your Data, including encryption in transit and at rest via our infrastructure provider (Supabase). However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7.1. Not Professional Advice. The financial planning tools, templates, projections, budgets, cash flow statements, balance sheets, and other outputs generated by the Service are provided for informational and planning purposes only. They do not constitute professional financial, accounting, tax, or legal advice.
7.2. As-Is Basis. All financial templates, models, and calculations are provided on an "as-is" basis. While we strive for accuracy, we make no warranty that any calculation, projection, or output is error-free or suitable for any particular purpose. You are responsible for verifying all financial data and outputs before relying on them for business decisions.
7.3. Consult Professionals. We strongly recommend consulting a qualified accountant, financial advisor, or attorney before making business decisions based on information from the Service.
8.1. AI Outputs Are Estimates. The Service includes AI-powered features, including features that operate automatically on a schedule without a specific request from you, such as competitive price estimates, pricing recommendations, product categorization, listing description generation, financial forecast narratives, contract analysis, budget recommendations, anomaly and trend analysis, periodic financial briefings, financial scenario and cash-flow models, business valuation estimates, acquisition analyses, and other automated outputs (collectively, "AI Outputs"). All AI Outputs are generated by artificial intelligence models and are approximations only. They may be inaccurate, incomplete, outdated, or unsuitable for your specific situation.
8.2. No Guarantee of Accuracy. AI-generated pricing data, market comparisons, and recommendations are derived from AI model training data and available information sources, not guaranteed real-time market feeds. Prices, availability, and market conditions change continuously. You must independently verify all AI Outputs before making business, pricing, financial, or legal decisions.
8.3. Your Responsibility. You are solely responsible for reviewing, validating, and deciding whether to act on any AI Output. FinLoom is not liable for any loss, damage, or adverse outcome resulting from reliance on AI Outputs, including but not limited to incorrect pricing decisions, inaccurate financial projections, flawed contract analysis, or missed market opportunities.
8.4. AI Sub-Processors. AI features are powered by third-party AI model providers. Your data submitted to AI features is processed by these providers solely to generate the requested output. We select providers with appropriate data handling practices, but we cannot guarantee how third-party providers process data beyond our contractual agreements with them. The current list of sub-processors is published in our Privacy Policy.
8.5. AI Usage Limits. Access to AI Features is subject to usage limits ("AI Limits") that vary by subscription tier. An "AI Call" means any single invocation of an AI-powered feature, including but not limited to budget recommendations, anomaly investigations, board summary generation, contract analysis, pricing recommendations, and AI tool calls made through any FinLoom-provided integration or connector (including the FinLoom MCP connector for Claude). Direct platform usage and external integration usage count against the same AI Limits.
8.6. Limit Structure. AI Limits consist of a monthly call quota and a daily ceiling. Monthly quotas reset on the first day of each calendar month (UTC). Daily ceilings reset every 24 hours (UTC). Specific quotas vary by subscription tier. For enterprise tiers, monthly quotas scale with account size, including the number of business locations or P&L entities active on the account. Current AI Limits applicable to your subscription are available within your account. We may modify AI Limits with at least 30 days advance notice for material reductions to existing customers. Increases or new features are not subject to advance notice.
8.7. Behavior at Limits; No Refunds. When you reach an AI Limit, AI Features will be temporarily unavailable until the applicable limit resets or your subscription is upgraded. Non-AI features of the Service remain fully available. Unused AI Calls do not carry over between billing periods. No refunds, credits, or fee reductions are issued for unused AI Calls or for temporary AI Feature unavailability due to limits.
8.8. No Self-Service Overage; Tier Upgrades. AI Limits operate as hard limits. The Service does not automatically incur additional charges or unlock additional AI Calls when you reach an AI Limit. To increase your AI Limits, you must upgrade your subscription tier or contact us at geoff@finloom.io to discuss a custom plan. Subscription fees remain payable in full regardless of your AI Call volume; AI Calls below your AI Limit do not entitle you to a discount or rebate.
8.9. AI Output Disclaimer. The following disclaimer (the "AI Output Disclaimer") applies to every AI Output, whether or not it is displayed alongside the output: AI-generated. For informational purposes only. Not financial, investment, tax, accounting, or legal advice, and not an appraisal. Estimates only; independently verify before acting, and consult a qualified professional before significant decisions. Where an AI Output is displayed or delivered with an abbreviated notice referring to these Terms, that notice incorporates this Section and Sections 9 through 11 in full.
8.10. External AI Connections You Initiate. Sections 8.1 through 8.4 concern AI features that FinLoom operates and processes on your behalf. The Service may also let you connect your FinLoom account to your own third-party AI tools that you control, including through the FinLoom MCP connector for Claude. When you initiate such a connection, your data is accessed by that third-party AI service under your own agreement with that provider and the settings you have chosen there, including any training or data-use preferences. FinLoom does not control, and is not responsible for, how a third-party AI service you connect processes your data. Manage your data and training preferences directly with that provider.
9.1. Informational Purposes Only. AI Outputs, including financial briefings, alerts, recommendations, scenario models, forecasts, and valuation estimates, are provided for informational and decision-support purposes only. AI Outputs do not constitute, and must not be relied upon as, financial, investment, tax, accounting, legal, or other professional advice, and are not a recommendation to enter into any specific transaction.
9.2. No Advisory or Fiduciary Relationship. FinLoom is a software provider. FinLoom is not a certified public accountant or accounting firm, registered investment adviser, broker-dealer, business broker, financial planner, tax advisor, attorney, or licensed appraiser, and does not provide the services of any of these professions. Your use of the Service, including any AI Feature described or presented using role-based names or titles (such as "CFO," "analyst," "underwriter," "finance team," or similar), does not create an advisory, fiduciary, agency, professional-client, or similar relationship between you and FinLoom. Descriptive names and titles used for AI Features are product branding only and are not representations that any professional service is being performed.
9.3. Your Decisions Are Yours. You are solely responsible for evaluating AI Outputs and for all decisions and actions you take or do not take in reliance on them, including hiring, spending, borrowing, pricing, expansion, and acquisition decisions. You agree to independently verify AI Outputs, and to consult a qualified professional (such as a certified public accountant, attorney, or licensed financial advisor) before making any significant business, financial, tax, or legal decision.
9.4. Human Review Required. AI Outputs are designed to be reviewed by a human before any action is taken on them. You agree not to treat any AI Output as a substitute for your own judgment, for professional advice, or for accounting controls, audits, or fraud-detection procedures.
10.1. Valuation Outputs Are Estimates, Not Appraisals. The Service may generate estimates of the value of a business, including valuation ranges, earnings normalizations, transaction-multiple analyses, pro-forma financial models, deal memoranda, and suggested offer ranges (collectively, "Valuation Outputs"). Valuation Outputs are informational estimates expressed as ranges. They are not appraisals, fairness opinions, quality of earnings reports, solvency opinions, or professional valuation services, and they are not performed under, and do not comply with, any professional appraisal or valuation standard (including USPAP or the standards of any appraisal or valuation credentialing body).
10.2. No Guarantee of Value or Outcome. Valuation Outputs are not a guarantee, prediction, or representation of the value of any business, the price at which any business could be bought or sold, the availability or terms of any financing, or the outcome of any transaction or negotiation. Any multiples, benchmarks, or market patterns referenced in Valuation Outputs are illustrative of typical transaction patterns and are not drawn from a guaranteed or real-time market data source. Actual transaction values vary widely based on market conditions, timing, deal structure, diligence findings, and the parties involved.
10.3. Independent Diligence Required. You agree that you will not enter into, price, or close any purchase, sale, financing, or other transaction in reliance on a Valuation Output without independent professional diligence, including, as appropriate, a quality of earnings review by a certified public accountant, advice from a licensed attorney, and, where a formal opinion of value is required, a valuation or appraisal by an appropriately credentialed professional. Valuation Outputs are a starting point for your own diligence, not a substitute for it.
10.4. Third-Party Business Information. Valuation Outputs may be generated from financial statements and other information about a third-party business that you upload or provide ("Target Information"). You represent and warrant that you have the legal right to upload Target Information to the Service and to have it processed as described in these Terms and the Privacy Policy, including under any non-disclosure agreement, letter of intent, or other confidentiality obligation you owe to the third party. FinLoom does not verify Target Information and is not responsible for its accuracy, completeness, or your right to use it. As between you and FinLoom, you are solely responsible for your obligations to any third party whose information you provide.
10.5. FinLoom Is Not a Party to Your Transactions. FinLoom is not a broker, intermediary, or advisor in any transaction you pursue, does not solicit or negotiate transactions on your behalf, and receives no transaction-based compensation. FinLoom is not responsible for the conduct of any counterparty, broker, lender, or other participant in your transactions.
11.1. Scheduled Operation. Some AI Features run automatically on a recurring schedule and deliver AI Outputs to you (for example, by email or in-app notification) without a specific request from you each time. By enabling or subscribing to such a feature, you authorize FinLoom and its service providers to access and process the data described in our Privacy Policy on that schedule. Scheduled runs may occasionally be delayed, skipped, or fail due to maintenance, upstream provider limits, connectivity, or credential expiration; a delayed, skipped, or failed run is not a breach of these Terms. You are responsible for keeping the email address and delivery settings on your account current.
11.2. Source Data Dependence. AI Outputs are derived from the data connected to or entered into your account, including data imported from third-party systems. The quality of every AI Output depends on the accuracy, completeness, and currency of that source data. You are responsible for the accuracy and completeness of Your Data, and you acknowledge that inaccurate, incomplete, or stale source data will produce inaccurate AI Outputs.
11.3. Monitoring and Alert Limits. AI Features that scan for anomalies, trends, or risks are automated aids with known limits. They do not review every aspect of your business, may not detect errors, omissions, irregularities, or fraud, and may produce false positives or false negatives. The absence of an alert, flag, or finding is not a representation that no problem exists. AI monitoring is not a substitute for accounting controls, reconciliations, audits, professional review, or fraud-detection procedures, and you agree not to rely on it as such.
12.1. Platform Disclaimer. FinLoom provides tools for creating invoices, proposals, and other business documents. FinLoom is not a party to any agreement, contract, or transaction between you and your clients or customers. We are a tool provider, not a participant in your business relationships.
12.2. Contract Templates. Any contract templates, proposal templates, or document templates provided through the Service are for convenience only and are provided on an "as-is" basis. They do not constitute legal advice. You are solely responsible for ensuring that any documents you create, send, or sign using the Service comply with applicable laws and meet your specific legal requirements.
12.3. Electronic Signatures. If the Service includes electronic signature functionality, FinLoom facilitates the signing process but makes no representation regarding the legal enforceability of electronic signatures in your jurisdiction. You are responsible for determining whether electronic signatures are valid and enforceable for your use case.
12.4. No Liability for Transactions. FinLoom is not responsible for: (a) disputes between you and your clients; (b) non-payment of invoices; (c) the enforceability of contracts or proposals created using the Service; (d) any loss arising from reliance on templates provided by the Service.
The Service may allow you to import data from third-party accounting software (QuickBooks, Xero, Wave, FreshBooks, Sage, Zoho, and others). We are not affiliated with these providers and make no warranty regarding the accuracy of imported data. You are responsible for verifying imported data.
14.1. API and Integration Services. The Service may offer API access, webhooks, and integrations with third-party platforms (including but not limited to Shopify, WooCommerce, and other e-commerce or accounting platforms). These features are provided for your convenience and are subject to these Terms.
14.2. No Guarantee of Availability. Third-party APIs and integrations may experience downtime, rate limiting, data format changes, or discontinuation outside our control. We do not guarantee uninterrupted operation of any integration or data synchronization.
14.3. Data Sync Accuracy. While we use commercially reasonable efforts to ensure data synchronization accuracy, we are not liable for data sync errors, duplicate entries, missed webhook deliveries, or downstream effects of integration failures. You are responsible for monitoring and verifying synced data.
14.4. API Keys and Security. You are responsible for safeguarding any API keys issued to you. You must not share API keys publicly or embed them in client-side code. We may revoke API keys that we reasonably believe have been compromised.
15.1. Separate Terms Required. Use of the Service for white-label, resale, or redistribution purposes requires a separate written agreement with FinLoom. Unauthorized white-label or resale use is a violation of these Terms and may result in immediate account termination.
15.2. Reservation of Rights. We reserve the right to establish, modify, or discontinue white-label and reseller programs at our sole discretion.
16.1. Program Overview. The FinLoom Advisor Program allows approved financial professionals ("Advisors") to earn revenue share by referring new customers to the Service. Participation requires application and approval by FinLoom.
16.2. Revenue Share. Approved Advisors who meet the minimum referral threshold (currently 15 referrals) are eligible for a 15% revenue share on base product subscriptions (Inventory, Freelance, Finance, Pricing Intel, and Bundle) generated by their referred customers. AI add-on subscriptions are excluded from revenue share calculations.
16.3. Duration. Revenue share is earned for a period of two (2) years from each referred customer's first payment date. After this period, revenue share for that customer expires automatically.
16.4. Threshold. Referrals are tracked from the date of Advisor approval. Revenue share payouts begin only after the Advisor reaches the minimum referral threshold. Referrals below the threshold are tracked but do not generate payouts.
16.5. Payouts. Revenue share is calculated quarterly (Q1: Jan-Mar, Q2: Apr-Jun, Q3: Jul-Sep, Q4: Oct-Dec) and payable net-30 after the close of each quarter, subject to a minimum payout threshold of $25.00. Revenue share is calculated on collected revenue only, meaning amounts actually received by FinLoom via its payment processor, not amounts invoiced or projected.
16.6. Referral Qualification. A referred customer must maintain an active, paid subscription for a minimum of sixty (60) consecutive days before the referral qualifies for revenue share. If a referred customer cancels or churns within the 60-day qualification period, the referral does not qualify and no revenue share is owed. The qualification period begins on the date of the referred customer's first successful payment.
16.7. Payment Method. Payouts are made via ACH direct deposit to a U.S. bank account designated by the Advisor. Advisors are responsible for providing accurate banking information. FinLoom will issue IRS Form 1099-NEC to Advisors receiving $600 or more in revenue share in a calendar year. Advisors are solely responsible for all tax obligations arising from revenue share payments.
16.8. Advisor Obligations. Advisors must: (a) not make false or misleading claims about the Service; (b) not use spam, unsolicited communications, or deceptive marketing practices; (c) disclose the referral relationship to potential customers when required by law; (d) comply with all applicable laws and regulations.
16.9. Termination. FinLoom may suspend or terminate an Advisor's participation at any time for violation of these Terms or the program rules. Upon termination, pending payouts for the current quarter will be calculated and paid if the minimum threshold and referral qualification requirements are met; future revenue share ceases immediately.
16.10. Program Changes. FinLoom reserves the right to modify the Advisor Program terms, including revenue share rates, thresholds, and payout schedules, with at least 30 days notice to active Advisors. Continued participation after changes constitutes acceptance.
16.11. Separate Authentication. Advisor accounts are separate from product user accounts. Advisor credentials cannot be used to access the FinLoom product suite, and product user credentials cannot be used to access the Advisor Portal.
17.1. Scope. FinLoom may offer custom configuration, development, and advisory services ("Custom Services") on a project or retainer basis. The scope, deliverables, timeline, and fees for each engagement are defined in a signed Statement of Work ("SOW") or email agreement between you and FinLoom.
17.2. Payment. For project-based Custom Services, payment is due 50% upon SOW execution and 50% upon delivery, unless otherwise specified. For retainer-based Custom Services, payment is due monthly in advance. Custom Services engagements include an ongoing Custom Platform Fee billed monthly for maintenance, update compatibility, and priority support of your custom configuration. All Custom Services fees are non-refundable except as specified in the applicable SOW.
17.3. Custom Platform Fee. Upon completion of a Custom Configuration or Custom Build, a monthly Custom Platform Fee will be added to your subscription. This fee covers ongoing maintenance of your custom configuration, ensuring compatibility with platform updates, and priority support for custom features. Cancellation of the Custom Platform Fee reverts your account to the standard product configuration. The Custom Platform Fee is separate from and in addition to your base subscription fee.
17.4. Intellectual Property. All intellectual property created in the course of Custom Services, including but not limited to code, templates, models, configurations, frameworks, and methodologies, is and remains the exclusive property of FinLoom. You receive a non-exclusive, non-transferable license to use the deliverables within your FinLoom account for the duration of your active subscription. This license terminates upon cancellation of your subscription, though you may export your data per Section 6.3.
17.5. Reuse Rights. FinLoom may reuse, adapt, and offer anonymized versions of Custom Services deliverables to other clients. No client-specific data or confidential business information will be shared.
17.6. No Warranty on Outcomes. Custom Services deliverables are provided for informational and planning purposes. FinLoom does not guarantee any specific business outcome, financial result, or return on investment from Custom Services. Section 7 (Financial Tools Disclaimer) applies to all Custom Services outputs.
17.7. Availability. Custom Services are offered subject to availability and at FinLoom's discretion. FinLoom reserves the right to decline any Custom Services engagement.
17.8. Cancellation. Retainer-based Custom Services may be canceled by either party with 30 days written notice. No partial refunds are issued for the current billing period.
17.9. Independent Contractor. Any individuals performing Custom Services do so as independent contractors of FinLoom, not as your employees, agents, or representatives.
The Service, including its design, code, documentation, branding, and all related intellectual property, is owned by FinLoom and protected by copyright and other intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Service without our prior written consent.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FINLOOM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITY, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY. WITHOUT LIMITING THE FOREGOING, FINLOOM SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, OR ADVERSE OUTCOME ARISING FROM OR RELATED TO ANY AI OUTPUT OR VALUATION OUTPUT, OR FROM ANY DECISION MADE, ACTION TAKEN, OR ACTION NOT TAKEN IN RELIANCE ON ANY AI OUTPUT OR VALUATION OUTPUT, INCLUDING ANY PURCHASE, SALE, FINANCING, PRICING, HIRING, OR EXPANSION DECISION.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. ALL AI OUTPUTS AND VALUATION OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND FINLOOM MAKES NO WARRANTY AS TO THEIR ACCURACY, COMPLETENESS, RELIABILITY, OR FITNESS FOR ANY PURPOSE.
You agree to indemnify and hold harmless FinLoom and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) any documents, invoices, or contracts you create using the Service; (e) any transaction you pursue, negotiate, enter into, or decline, including any claim by a seller, buyer, broker, lender, investor, or other third party arising from or related to your use of AI Outputs or Valuation Outputs in connection with that transaction; (f) Target Information or any other data you upload or connect without the legal right to do so, including any claim that its upload or processing violated a confidentiality obligation, privacy right, or other right of a third party.
22.1. By You. You may close your account at any time by contacting us or through your account settings.
22.2. By Us. We may suspend or terminate your account if you violate these Terms, fail to pay subscription fees, or if we reasonably believe your use of the Service poses a risk to us or other users.
22.3. Effect of Termination. Upon termination, your right to use the Service ceases immediately. We may retain Your Data for operational, legal, or compliance purposes. You may request deletion of Your Data by contacting us at legal@finloom.io.
We may modify these Terms at any time by posting the updated version on our website. Material changes will be communicated via email or in-app notification at least 15 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance.
These Terms are governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Philadelphia, Pennsylvania.
25.1. Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and FinLoom regarding the Service.
25.2. Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
25.3. Waiver. Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
25.4. Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
For questions about these Terms, contact us at: legal@finloom.io